Privacy policy.

Last updated: 05.09.25

At PiNC, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quote, or place an order with us.

1. Who We Are

PiNC (Pinc Pack Ltd) is a UK-based packaging supplier. We provide custom packaging solutions, including bags, boxes, tubes and accessories. For data protection purposes, we are the “Data Controller” of the information you provide to us.

2. Information We Collect

We may collect and process the following information:

  • Personal details: name, email address, phone number, billing and delivery address.

  • Business details: company name, VAT number, order history.

  • Communications: emails, messages, or feedback you send to us.

  • Website usage: IP address, browser type, and cookies (see Section 7).

3. How We Use Your Information

We only use your personal data for legitimate business purposes, including:

  • Processing quotes, orders, and deliveries.

  • Providing customer service and responding to enquiries.

  • Sending important updates about your order.

  • With your consent, sending marketing emails about new products, offers, or news.

  • Improving our website and services.

We will never sell your information to third parties.

4. Sharing Your Information

We may share your information with trusted third parties when necessary, such as:

  • Couriers and logistics providers to deliver your orders.

  • Payment processors to securely handle transactions.

  • IT providers who help us run our website and systems.

All third parties are required to keep your data secure and use it only for agreed purposes.

5. Marketing

If you have opted in, we may send you emails about products, offers, or PiNC news. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Data Retention

We will keep your personal data only as long as necessary for legal, accounting, or business purposes. After this period, your data will be securely deleted.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and remember your preferences. You can control cookies through your browser settings, but disabling them may affect how the site works.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (where legally possible).

  • Object to marketing or withdraw consent at any time.

  • Request data portability in a structured format.

To exercise your rights, contact us at: info@pincpack.co.uk.

9. Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@pincpack.co.uk
Address: Future Business Centre Guildhall, Market Square, Cambridge, CB2 3QJ
Phone: 01223 926 300

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Cookies Policy

Like most websites, PiNC uses cookies and similar technologies to improve your experience, understand how our website is used, and deliver relevant content.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, keep you signed in, and provide anonymised data for analytics.

Types of Cookies We Use

  • Essential cookies – required for the site to function (e.g. shopping basket, checkout).

  • Performance cookies – help us understand how visitors use our site (e.g. Google Analytics).

  • Functionality cookies – remember your preferences (e.g. language, location).

  • Marketing cookies – used to deliver relevant ads and track performance (only if you consent).

Managing Cookies

When you visit our site, you will be asked to accept or manage your cookie preferences. You can change these at any time through your browser settings. Please note that disabling cookies may affect the performance of some features.

Third-Party Cookies

Some cookies may come from trusted third parties such as Google Analytics or social media platforms. These providers have their own privacy policies which we encourage you to review.